Common Questions

who are we ?

Full Warranty We offer maintenance solutions for all smart devices. Protection and warranty services through maintenance and replacement packages or repair from accidental breakdowns outside the main warranty from the manufacturer or agent, All maintenance operations are carried out by the authorized agent for the maintenance of the manufactured devices, which maintains the original warranty of the agent


What are full warranty services?

Full Warranty offers the following services

1/ Maintenance solutions for all smart devices 2/ Maintenance services packages Protection and warranty, All services are provided through authorized manufacturers’ agent centers


Repair, maintenance and warranty What does the full warranty cover?

Mobile devices and tablets


What are the full warranty packages for maintenance, protection and warranty solutions?

The full warranty package includes a one-time repair or replacement for a period of one year, including choosing one service from (1/ broken screen 2/ exposure to liquids 3/ theft incidents) according to the terms and conditions stipulated on the website without hidden fees at the time of repair


Is the full warranty package different from the manufacturer’s warranty ?

Yes, the full warranty package provides additional services and solutions that differ from the manufacturer’s warranty


Does the full warranty package conflict with the manufacturer’s warranty?

The full warranty package does not conflict with the manufacturer’s warranty


How can I subscribe to the full warranty package?

Through our website or through our authorized distributors, call the customer service number 8001111980


Are there any fees for repair and maintenance?

There are no hidden fees at the time of providing the service to subscribers of the full warranty package


After purchasing the package, what is the next procedure?

Login to the website to open a new account or login to your account and register with your mobile number or email to activate the package and benefit from full warranty services


How can I benefit from my participation in the full warranty when my device has accidents

Through my account, then log in to the site, and then request a service ticket, or call the customer service number 8001111980


How long will my request be processed?

To process and approve the repair or replacement ticket request within 24 hours


How long will my request be executed after processing and approval?

It takes from 3 to 7 working days. You can view the procedures that we are working on directly for your request by entering your account control panel via the website


How can I file a complaint?

Full Warranty welcomes receiving customer complaints on the toll-free number 8001111980 for all brands in which Full Warranty is an authorized service center. Full Warranty is also committed to responding to the customer’s complaint within a maximum period of 5 working days. And solve the customer’s problem within a period not exceeding 30 working days from the date of receiving the complaint


I can’t find an answer to my question, how can I inquire?

[email protected] customer service number 8001111980 or via e-mail